Terms & Conditions

Terms & Conditions

Welcome to Newcore Global. These Terms & Conditions apply to your use of our website and to any purchase made through Newcore Global.

By accessing this website, placing an order, or using our services, you agree to be bound by these Terms & Conditions.

About Newcore Global

Newcore Global is an Australia-based online store offering selected wellness products, including honey, propolis, ginseng, supplements, and related wellness items.

Our products are carefully packed and shipped from Australia unless otherwise stated.

Use of This Website

You agree to use this website only for lawful purposes and in a way that does not interfere with the operation, security, or accessibility of the website.

You must not misuse this website, attempt to gain unauthorised access, introduce harmful code, or use the website in a way that may damage Newcore Global or other users.

Product Information

We aim to provide accurate product descriptions, images, prices, and availability information. However, product packaging, ingredients, labels, availability, and appearance may change from time to time.

Product images are provided for reference only. Actual product packaging or presentation may vary depending on supplier updates, batch changes, or manufacturer changes.

Please read the product information, ingredients, warnings, directions, and packaging carefully before use.

Wellness and Health Disclaimer

Product information on this website is provided for general information only and is not intended as medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

If you are pregnant, breastfeeding, taking medication, managing a medical condition, have allergies, or are unsure whether a product is suitable for you, please consult a qualified healthcare professional before use.

You are responsible for checking whether a product is suitable for your personal circumstances before purchasing or using it.

Orders

When you place an order through our website, you agree that all information provided is accurate, complete, and up to date.

After placing an order, you may receive an order confirmation by email. This confirmation does not guarantee that your order has been accepted or dispatched.

Newcore Global reserves the right to refuse, cancel, or limit an order where necessary, including where:

• A product is unavailable
• There is an error in product information, pricing, or stock availability
• Payment cannot be verified
• Shipping to your location is unavailable or restricted
• We suspect fraud, misuse, or unauthorised activity
• The order may breach applicable laws, customs requirements, or import restrictions

Pricing and Currency

Prices are displayed in the currency shown on the website at the time of purchase.

Prices may change without notice. The price charged for your order will be the price shown at checkout when your order is placed.

International customers may be charged currency conversion fees, bank fees, or payment provider fees by their own bank or payment provider. Newcore Global is not responsible for these charges.

Payments

Payment must be completed before an order can be processed or dispatched.

Payments are processed securely through third-party payment providers. Newcore Global does not store your full credit card details on our website.

If a payment is declined, reversed, disputed, or flagged for review, your order may be delayed, cancelled, or placed on hold.

Shipping

Shipping options, fees, and estimated delivery times will be shown at checkout where available.

We offer free Australia-wide shipping on orders over $100 AUD. This free shipping offer applies to Australian orders only.

International shipping fees, delivery times, and free shipping conditions may vary depending on the destination country.

Please refer to our Shipping Information page for more details.

International Orders, Customs, Duties & Import Taxes

International customers are responsible for checking whether products can be imported into their country before placing an order.

You are responsible for any customs duties, import taxes, local charges, customs clearance requirements, or import restrictions that may apply in your country.

Newcore Global is not responsible for delays, failed delivery, returned parcels, customs seizure, local postal delays, or additional costs caused by customs clearance, local import laws, incomplete information, or import restrictions.

If an international parcel is refused, returned, delayed, or rejected due to customs or import requirements, any refund or resend option will be assessed according to the circumstances and applicable law.

Incorrect Shipping Information

You are responsible for providing accurate and complete shipping information when placing your order.

Newcore Global is not responsible for delays, failed deliveries, returned parcels, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Returns, Refunds & Warranty

Returns, refunds, and warranty claims are handled in accordance with our Returns & Refunds Policy, Warranty Policy, and applicable Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

Please refer to our Returns & Refunds and Warranty pages for more information.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major problem, you may be entitled to choose a refund, replacement, or another remedy in accordance with Australian Consumer Law.

If the problem is minor, Newcore Global may choose to provide a repair, replacement, refund, or another appropriate solution where required by law.

Nothing on this website, in our policies, or in these Terms & Conditions limits your rights under Australian Consumer Law.

Promotions, Discounts & Offers

From time to time, Newcore Global may offer promotions, discounts, coupon codes, bundles, or special offers.

Promotions may be subject to specific conditions, expiry dates, product exclusions, stock availability, or purchase requirements.

Promotions cannot be exchanged for cash and may not be combined with other offers unless stated otherwise.

Newcore Global reserves the right to modify, suspend, or cancel promotions where necessary, including in cases of error, misuse, or suspected fraud.

Account and Customer Information

If you create an account or provide customer information, you are responsible for keeping your account details accurate and secure.

You are responsible for any activity that occurs under your account unless caused by our negligence or a security failure within our control.

Please contact us promptly if you believe your account or order information has been used without authorisation.

Website Content and Intellectual Property

All content on this website, including text, images, graphics, logos, product descriptions, layouts, and design elements, is owned by or licensed to Newcore Global unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use website content for commercial purposes without prior written permission from Newcore Global.

Third-Party Links and Services

This website may contain links to third-party websites, payment providers, shipping providers, apps, or services.

Newcore Global is not responsible for the content, privacy practices, terms, security, or availability of third-party websites or services.

Your use of third-party websites or services may be subject to their own terms and policies.

Limitation of Liability

To the maximum extent permitted by law, Newcore Global is not liable for indirect, incidental, special, or consequential loss arising from your use of this website, your purchase of products, delivery delays, customs issues, or your use or misuse of products.

Nothing in this section limits your rights under Australian Consumer Law or any liability that cannot be excluded by law.

Force Majeure

Newcore Global is not responsible for delays or failure to perform where caused by events outside our reasonable control.

This may include natural disasters, extreme weather, public holidays, strikes, supply chain disruptions, customs delays, transport disruptions, government restrictions, pandemics, technical issues, or other events beyond our control.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, legal obligations, or operating practices.

The updated version will be posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms & Conditions.

Governing Law

These Terms & Conditions are governed by the laws of Australia.

If any dispute arises, the parties agree to first attempt to resolve the matter in good faith before taking further action.

Contact Us

If you have any questions about these Terms & Conditions, please contact Newcore Global through our Contact page.