Newcore Customer Care

Recovery Guide

Recovery Guide

Newcore Global offers selected wellness products to support everyday health, comfort, and self-care routines. This guide is designed to help customers use wellness products thoughtfully and safely.

This information is general only and is not medical advice. Our products are not intended to diagnose, treat, cure, or prevent any disease.

Everyday Wellness Support

Wellness products may be used as part of a balanced lifestyle that includes good nutrition, hydration, rest, movement, and appropriate professional care when needed.

Before using any supplement, honey, propolis, ginseng, or wellness product, please read the product label, directions, ingredients, warnings, and storage instructions carefully.

Before Using a Product

Before using any wellness product, please consider the following:

  • Check the product ingredients carefully.
  • Follow the recommended serving size or usage instructions shown on the packaging.
  • Do not use a product if the seal is broken, damaged, or appears tampered with.
  • Check the expiry date before use.
  • Store the product according to the label instructions.

When to Seek Professional Advice

Please consult a qualified healthcare professional before using any wellness product if you:

  • Are pregnant or breastfeeding
  • Are taking medication
  • Have a medical condition
  • Have allergies or food sensitivities
  • Are purchasing for a child or elderly person
  • Are unsure whether a product is suitable for you

Honey, Propolis & Bee Products

Honey, propolis, and other bee-related products should be used carefully by customers with allergies or sensitivities to bee products.

Please read the product label before use. If you experience any unusual reaction, stop using the product and seek professional advice.

Honey should not be given to infants under 12 months of age.

Ginseng & Herbal Wellness Products

Ginseng and herbal wellness products may not be suitable for everyone.

If you are taking medication, managing a health condition, pregnant, breastfeeding, or unsure about suitability, please consult a qualified healthcare professional before use.

Always follow the directions shown on the product packaging.

Supplements

Supplements should not replace a balanced diet or professional medical care.

Please follow the recommended usage instructions and do not exceed the suggested serving unless advised by a qualified healthcare professional.

If you experience discomfort or an unexpected reaction, stop using the product and seek appropriate advice.

Storage Guidance

Please follow the storage instructions shown on each product’s packaging.

In general, wellness products should be stored in a cool, dry place away from direct sunlight, heat, and moisture unless the product label states otherwise.

Keep products out of reach of children.

Product Quality & Packaging

Before using a product, please check that the packaging is intact and that the product has not expired.

Do not use a product if the seal is broken, the packaging is damaged, or the product appears unusual.

If your order arrives damaged, faulty, or incorrect, please contact Newcore Global as soon as possible with your order number and clear photos.

International Customers

International customers are responsible for checking whether a product is suitable and permitted for import into their country before placing an order.

Customs rules, import restrictions, and product requirements may vary by country.

Newcore Global is not responsible for delays, failed delivery, customs issues, or additional charges caused by local import requirements.

Using Wellness Products Responsibly

Wellness products work best when used responsibly as part of a broader lifestyle approach.

For best results, follow product directions, maintain realistic expectations, and seek professional advice where appropriate.

Questions About a Product?

If you have questions about a product, please contact Newcore Global before placing your order.

If your question relates to your personal health, medication, medical condition, pregnancy, breastfeeding, or allergies, please speak with a qualified healthcare professional before use.