Privacy Policy

Privacy Policy

This Privacy Policy explains how Newcore Global collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using this website, you agree to the handling of your personal information as described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide to us directly, including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Order details and purchase history
• Payment-related information
• Messages or enquiries submitted through our contact form
• Any other information you choose to provide to us

We may also collect technical and usage information when you visit our website, including:

• IP address
• Browser type and device information
• Pages viewed on our website
• Referral source
• Website usage and interaction data
• Cookies and similar tracking technologies

How We Use Your Information

We collect and use your personal information for purposes including:

• Processing and fulfilling your orders
• Arranging shipping and delivery
• Providing order updates and customer support
• Responding to your enquiries
• Managing returns, refunds, warranty claims, and product issues
• Processing payments and preventing fraud
• Improving our website, products, and customer experience
• Sending marketing communications where permitted by law or where you have consented
• Complying with legal, tax, accounting, and regulatory obligations

Payment Information

Payments made through our website are processed by secure third-party payment providers.

Newcore Global does not store your full credit card details on our website. Payment providers may collect and process payment information in accordance with their own privacy policies and security standards.

Shipping and Delivery

To fulfil your order, we may share necessary shipping information with couriers, postal providers, fulfilment partners, and delivery service providers.

This may include your name, shipping address, phone number, email address, and order details required for delivery.

Marketing Communications

If you subscribe to our mailing list or agree to receive marketing communications, we may use your email address to send product updates, offers, wellness information, and store news.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails or by contacting us.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and support marketing or analytics activities.

Cookies may collect information about your device, browser, pages visited, and interactions with our website.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not function properly if cookies are disabled.

Disclosure of Personal Information

We may disclose your personal information to trusted third parties where necessary to operate our business and provide our services. These may include:

• Payment processors
• Shipping and courier providers
• Website hosting and ecommerce platform providers
• Email marketing and communication platforms
• Analytics and advertising service providers
• Professional advisers such as accountants, legal advisers, or IT service providers
• Government, regulatory, or law enforcement authorities where required by law

We only share personal information where reasonably necessary for business, legal, security, or service-related purposes.

International Customers

Newcore Global is based in Australia and may sell to customers in selected countries.

If you place an international order, your personal information may be processed in Australia and may also be shared with international shipping, payment, technology, or service providers where necessary to complete your order or provide our services.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through our website.

Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request correction of inaccurate, incomplete, or outdated information.

We may need to verify your identity before responding to such requests.

Retention of Personal Information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order management, customer support, legal compliance, accounting, tax, fraud prevention, and business record-keeping.

When personal information is no longer required, we will take reasonable steps to delete, de-identify, or securely store it where appropriate.

Third-Party Websites

Our website may contain links to third-party websites or services.

Newcore Global is not responsible for the privacy practices, content, or security of third-party websites. Please review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website and products are intended for general adult customers and are not directed at children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal obligations, or privacy practices.

The updated version will be posted on this page with the revised effective date where applicable.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact Newcore Global through our Contact page.