Australia-wide Shipping

We offer free Australia-wide shipping on orders over $100 AUD.

For Australian orders under $100 AUD, shipping fees may apply and will be shown at checkout.

International Shipping

International shipping may be available to selected countries.

Please note that shipping fees, delivery times, and free shipping thresholds may vary depending on the destination country.

The free shipping offer over $100 AUD applies to Australian orders only.

For international orders, the applicable shipping cost and any available free shipping conditions will be calculated based on your shipping destination and shown at checkout.

Customs, Duties & Import Taxes

International customers are responsible for any customs duties, import taxes, local charges, or import requirements that may apply in their country.

Newcore Global is not responsible for delays caused by customs clearance, local postal services, or incomplete import requirements.

Order Processing

Orders are usually processed within 1–3 business days after payment has been received.

During busy periods, public holidays, or promotional events, processing times may take slightly longer.

Delivery Times

Delivery times vary depending on the shipping destination, courier service, customs processing, and local delivery conditions.

• Australian metro areas usually arrive faster than regional or remote areas.
• International delivery times vary by country.
• Customs clearance may affect delivery time for international orders.

Order Tracking

If tracking is available for your order, tracking details will be sent to you by email once your order has been dispatched.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Newcore Global is not responsible for delays, failed deliveries, returned parcels, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Parcels

Once an order has been dispatched, delivery times are managed by the courier or postal provider.

If your parcel is delayed, please contact us and we will do our best to assist you with tracking or delivery enquiries.